Consumers Rate Macs Higher Than PCs

In the past several years, more and more Americans have brought computers into their homes. According to a report released yesterday, consumers prefer Apple computers over Windows.

The American Customer Satisfaction Index, who commissioned the report, found that overall, customer satisfaction has been steadily on the rise since 1994, when the study began. This year, Windows users scored their level of satisfaction at 78 out of 100. Hewlett Packard, Dell, and Acer all followed behind closely with a score of 75.

The clear leader, for the seventh consecutive year, was Apple, whose customers rated their computers an 86 out of 100. Many analysts attribute this to a halo effect, resulting from consumer's fixation with iPods, iPhones, and the newest innovation, the iPad.

Although Apple computers are at the top, the lower-priced accessibility of PCs and recent improvements with Windows 7 could change the game and shift popularity back to the PC in forthcoming years.

No matter which type of computer your company prefers, The TNS Group has you covered. Our IT Support staff is competent in both Mac and Windows platforms, and is fully capable of assisting your business' IT needs.