Tuesday, December 21, 2010

Technology Myths... Busted!

With the holidays among us, I think it is a great time for a list. I mean, the holidays is all about lists. You make a Christmas list, there is a list of things your true love gave to you, and there is the list of items you need to return on December 26th.

So here courtesy of our friends at CNET, here is a list of the top ten technology myths of our generation.

1) You must wait 15 seconds before rebooting your computer
Since this is the myth that got me started on this, it's the first one I'll address.

I decided that since this was a hardware question, the best place to turn was to the Geek Squad, those hearty IT folks in the black and white VW Beetles. Last week, I spoke with Ismael Matos, a Geek Squad deputy field marshal, and asked him about the 15 seconds myth, as well as several others having to do with hardware.

Matos said that the question of how long to wait before rebooting a computer has to do with the health of the plates of the hard drive. Since the plates are spinning at speeds of up to 10,000 rpm, and need to come to a stop before rebooting, "it's definitely good that you wait just a little while" before restarting the machine.

But 15 seconds? That might be overkill, Matos suggested, though it certainly couldn't hurt.

"I'd say 5 seconds is [OK]," Matos said, "but 15 seconds to be on the safe side. If you want peace of mind, then 15 seconds is OK, but it's not a rule that's set in stone."

2) Size matters (in megapixels)
If you've listened to any camera marketing, you've probably had it pounded into your head that with megapixels, more is better. And of course, the more megapixels you want, the more you have to spend. What a coincidence.

Do megapixels matter?

But the reality may not back the camera companies' marketing.

As photographer and self-described photography expert Ken Rockwell puts it, "sharpness depends more on your photographic skill than the number of megapixels, because most people's sloppy technique or subject motion blurs the image more than the width of a microscopic pixel.

"Even when megapixels mattered, there was little visible difference between cameras with seemingly different ratings. For instance, a 3-megapixel [photo] pretty much looks the same as a 6-megapixel [photo], even when blown up to" 12 inches by 18 inches.

The Geek Squad's Matos would seem to agree. While he says that megapixels might matter if you're trying to put together a mural--or its cousin, a billboard--the average camera user would almost never see the difference between photos taken with most lower-megapixel and higher-megapixel cameras.

"You really start noticing the differences when you blow the picture up," Matos said. But "it really depends on the size of the image, and how much you plan on blowing it up...If you blow it up to 16 by 20 [inches], you'll still maintain the quality, and you won't notice any difference in quality" with fewer megapixels.

3) You have to run your battery all the way down before you charge it
This is one I've heard for a long time, especially when you're talking about what to do when you first get a new battery-operated gadget.

And while it's not that hard to imagine running the juice on a new device all the way down before charging it the very first time, that's not at all an easy thing to do on an ongoing basis given that we often find ourselves fearing being away from a power source and, therefore, charging up as a precautionary measure.

But Matos said that the best possible thing you can do for your device's battery is, in fact, to run it down to zero before re-charging, each and every time.

"If you start plugging an AC adapter in while it's half-charged," Matos said, "components in the battery start to settle, and so it doesn't maintain its ability to re-charge, and so you end up weakening the battery a lot quicker."

Matos said that, ideally, we'd all run our batteries down all the way every time, but he acknowledged that's not realistic for most people. So he nods to reality: "It's recommended, so whenever possible...just let the battery drain completely before you charge it up."

No need to cry over spilled coffee on your keyboard.

4) You can put a keyboard you've spilled coffee on in the dishwasher
Though this might be a myth that would get you to shake your head in pity at anyone who believes it--let alone practices it--Matos said that, in fact, it's true.

It only applies to wired keyboards, though; Nothing with a battery, or wireless components in it will keep operating after being run through your dishwasher.

But Matos said that as long as you don't use soap or warm or hot water, a cycle through the Kenmore will wash away the coffee and get you pounding away at the QWERTY before you know it.

5) Anything stored digitally will last longer than that on analog media
It's a lovely idea that once you've put something on your hard drive, or some other form of digital backup, you can depend on it being there in perpetuity. It certainly seems like it should be true. After all, digital seems impervious to the passage of time, right?

But counting on ever-lasting storage of your crucial 1s and 0s may well be a fool's game. According to the Associated Press, many important digital recordings are "at risk of being lost much faster than older ones on tape, and many are already gone."

The problem, the study cited by the AP reported, is that digital files run the risk of being corrupted, and some physical forms of digital media, such as CD-R discs, can begin breaking down in as little as three years.

And the same seems to be true of online recordings. "I think we're assuming that if it's on the Web, it's going to be there forever," Sam Brylawski, the co-author of a Library of Congress study on sound, told the AP. "That's one of the biggest challenges.

One part of the dilemma surrounding digital storage of audio and other important records, is that we've become trained to use such media given its ubiquity and its ease of use. "But the problem," Brylawski told the AP, "is they must be constantly maintained and backed up by audio experts as technology changes. That requires active preservation, rather than simply placing files on a shelf."

6) Turning a computer on and off regularly is bad for it
Another myth I heard when I canvassed my social networks was that a computer can be damaged over time by being regularly turned on and off.

In fact, said the Geek Squad's Matos, it's specifically recommended that you do power your machine off on a daily basis, for example at the end of each work day.

According to Matos, "Every computer needs its rest time," in part to be sure that if you're away from it and there are power fluctuations or surges, it isn't damaged by them.

As well, he said, it's recommended that if you're going to be away from your computer for small periods of time, you let it go to sleep while you're gone. But in any case, he said, a regular on/off pattern is definitely good for the computer, not bad.

7) Macs are immune to viruses
This myth is one that is pushed relentlessly, both overtly and subtly, by Mac fans, and, of course, by Apple. Everyone knows that Windows machines are constantly being bombarded by malware and that keeping them secure is a never-ending task.

But you rarely hear about such things from Mac users, and the common theory is that it's because Apple's computers are simply safe from being attacked.

Not so fast. It does seem, as has been well-reported, that that are far fewer exploits hitting Macs than their Windows-based cousins. But it's hardly because Macs are immune from attack. Indeed, according to security researcher Nitesh Dhanjani, it has much more to do with market share--there simply aren't anywhere near as many Macs out there as there are Windows machines.

"If we were to flip the market share, we would see a lot more exploitation in the wild," Dhanjani told my CNET colleague Elinor Mills earlier this year. "More specifically, browser security is one of the more important items to consider today from a risk perspective. I know Internet Explorer has had a considerable share of vulnerabilities, but the Safari Web browser also has a lousy reputation in the security community--it almost seems a child's play to locate an exploitable condition in Safari. Apple really needs to get its act together with Safari since OS X is enjoying a healthy market share climb at the moment."

Other security experts seem to agree that Macs' relative lack of virus problems has much more to do with the computer's market share than any kind of actual fortitude against attack. As Halvar Flake, head of research and CEO of Zynamics, told Mills, "Vista/Win7 has more extensive countermeasures against attacks and a codebase with presumably fewer security issues. But it's the operating system of the majority of users, hence making it profitable to attack. Attackers will therefore spend lots of time bypassing the countermeasures. Mac OS has fewer countermeasures and lots of easily exploitable bugs, but the market share is low, making it a less likely target."

Then again, the market share dynamic does, in fact, mean that Macs are less likely to get hit, so in that sense, they are safer. "For an everyday consumer that just wants to use a computer and not worry about getting owned with every click of the mouse, I'd go for a Mac," Joe Grand, president of Grand Idea Studio, told Mills.

Is your ISP tracking everything?

8) Your ISP is tracking everything you do
This may not be something most people are thinking about, but for those constantly worried about digital privacy, it is a signature concern, since, if true, everyone would be subject to tracking because we almost all have to get online through an Internet service provider.

Your ISP "is your local link to the worldwide computer network known as the Internet," Dave Roos wrote on Get Stuff. Every page request you make and every e-mail you send must travel through your ISP's routers first. It would seem, therefore, that your ISP has the power to scan and save every piece of data that flows through its system."

But before you get alarmed, Roos also wrote: "The truth is that it does have the power. Fortunately for us, it doesn't have the money or the desire to archive every bit of information that comes its way. ISPs in the United States don't routinely save the Web surfing histories and e-mail conversations of their users. It would simply be too expensive to save all of that data and the public outcry from privacy rights and civil liberties organizations would be deafening."

9) Girls don't play video games
The stereotype of gamers is clearly a teenage boy sitting in front of his Xbox, pounding away at one Halo or Call of Duty game or another for hours and hours on end. And while the industry certainly brings in many, many, many millions of dollars because of that pimply-faced teen, he's by no means the only face of the gaming community.

Indeed, women and girls make up a very large bloc of gamers--they just are a little more quiet about it.

"Girls and young women are a 'pot of gold' for the [video game] industry," George VanHorn, a senior analyst at market research firm IBISWorld, told Reuters. "The gaming industry has market characteristics that many would die for."

Reuters reported that in an IBISWorld study, "38 percent of U.S. gamers are female, up from 33 percent in just five years. From January through August of 2008, females ages 18 to 45 made up 28 percent of the total industry revenue, ranking second to males ages 18 to 45, who made up 37 percent."

So while they may not be the largest group of gamers, it's clear that women and girls are spending their fair share of time playing.

10) Anything you delete from your hard drive is gone forever
Given that we lay our lives bare on our computers--what with doing personal banking, storing family photos, researching our medical conditions, and so forth--it would be comforting to be able to believe that if we erase something on our computers, we don't have to worry about that data being available to anyone who might want to access it later.

Sadly, that would be a naive assumption. The truth is, it's very difficult to permanently get rid of your data. And if you want to do so, you probably need to go get a drill.

That's the advice of the Geek Squad's Matos, who said that, "When you delete [data], yes, [its] icon may be gone, but that information is still intact on the hard drive. The only thing the computer does is [mark] that section to be overwritten. It just gives the operating system the OK to write over that area."

So if the operating system isn't actually removing the data from your hard drive, how can you get rid of it?

Matos said it's not so easy, and you may not ever want to just hand an old computer off to someone else if you're worried about them accessing your private data.

The only way to ensure that no one can ever access it is to bring tools to bear. "Let's say you're getting rid of an old computer," Matos said. "You're going to want to take the old hard drive, take a drill, and drill 10 to 12 holes through the drive--and not in a straight line. Scatter the holes and make sure they go straight through."


Friday, December 17, 2010

Co-location Invigoration

Whether it be due to a lack of space, sub-par power requirements, or for the purpose of a business continuity plan Collocation has become a viable options for small, mid-sized, and enterprise level businesses.

TNS partners with Cervalis and occupies a full cage at their world class data center in Wappinger Falls. By procuring its own cage, TNS can sell space to prospects by the unit, rather than by the rack, which is the standard policy at Cervalis.

There are many benefits to collocating your network hardware:

Collocation Provides Reliable Uptime

§ Within a "Class A" collocation facility everything is redundant so that if anything goes down the collocation customers server and network equipment will not even notice it as there are redundant systems in place that automatically replace those that went down. This includes; the air conditioning systems, UPS (uninterruptible power systems), power generators, utility power, network routers, redundant Internet backbones with plenty of extra capacity, and redundant onsite network engineering staff. Not every collocation provider and collocation facility includes all of these important services, but those that meet the Class A certification requirements.

o Better Network Speed and Reliability

§ Most collocation facilities run BGP and have redundant Internet networks and different Internet backbones coming into their facility. When a company sets up a network at an office they usually just get the Internet bandwidth capacity that they need such as a single T3, which is 45 Megabits, or an OC3, which is 155 Megabits without the redundancy. Premium Class A Collocation facilities go to a much greater extent to provide a fast and always reliable Internet network, for example Hurricane Electric's collocation facilities network connects to over 500 major national and International Internet backbone networks.

o Better Power Redundancy

§ At and office a company will have the primary utility supplied power and may also use a small UPS to backup the servers or computers on their network. Few offices have automatic emergency generators unless it is for a data center, hospital or other important office building. Even with the office buildings that do have an emergency backup generator it is usually the type of backup generator that has the ability to run for 2 or 4 hours and is rated for "backup". In the best "Class A" collocation facilities the generator is a "Prime Source" type of power generator and the UPS system is a whole facility UPS system. This type of system can take up a whole room with the electrical breaker panels, automatic generator switch gear, and large UPS systems. If an office wanted to install these type of power systems they would need to upgrade the power grid to the facility and get permits from the land owner and the City for the pad mounted large UPS systems to be installed

o Redundant and Improved Cooling / AC Environment Conditioning

§ Many office environments have AC systems that can handle a set amount of cooling for the environment and are set to run during business hours. When you introduce a large amount of servers or network gear, the power used is converted to heat that must be cooled. Office AC systems just aren't made to handle the additional cooling required for a large amount of server and network gear used for Internet applications. In addition to this, should the AC system at an office fail, or just need to be turned off for routine maintenance then the heat would rise. Hot computer equipment is prone to fail and has a much shorter life span.

o Significantly Lower Setup and Monthly Cost For Services

§ High bandwidth deals at a True Class A collocation facility can cost as little as $100/month for space for a server and Internet bandwidth on a dedicated 100Mbps Internet port or as little as $1080 for the whole 100Mbps within a collocation facility. This includes all the special redundancies and services that a collocation facility includes. Yet, if and office were to try to set up the same 100Mbps Internet bandwidth with just a limited redundancy to cut costs it would still cost more than 30 times the cost per month ($30,000) for a lesser service. Below is a detailed item by item explanation of what this would cost.

Visit www.thetnsgroup.com for more info, or call me at 203-316-0112 ext: 105 for a free collocation estimate today!

Joe Carretta

Thursday, December 16, 2010

The Next Frontier

Here at the TNS Group, we are constantly looking for ways not only to extend our reach to new clients, but also to expand our core offerings and drive the business upward. Recently when faced with the losing business to outside hosting companies, TNS explored the possibility of investing capital to create our own hosting environment, rather than risk losing the business.

A recent article on ITnews described how other companies in the tech sector are doing just that; looking beyond our borders for the next growth market to capitalize on.

Acer, the world's third largest PC vendor, expects fast growth in China next year as its revenue there climbs to US$2.5 billion from $1 billion this year.

The company believes its China operations will make up more than 20 percent of total revenue within 5 years, an Acer representative said, confirming comments made by Acer Chairman J.T. Wang at a conference in Taipei.

Acer believes China is going to become the world's largest PC market within the next two years.

In addition to Acer’s core line of laptop computers, they hope to enter the fray into the tablet market, which took off this year after Apple unveiled the iPad. A number of companies have followed with similar products that use touch screens, such as Samsung Electronics' Galaxy Tab and Research In Motion's BlackBerry PlayBook.

Acer executives earlier this year forecast the tablet market will reach about 40 million to 50 million units globally next year, and said Acer could take a 15 percent to 20 percent share of that market.

Taking a stab at a new global market is nothing new to TNS. After starting small in 1998, TNS has moved from a local Connecticut Citrix shop into a full service IT company servicing NJ, NY ant CT.

Joe Carretta

Tuesday, December 14, 2010

What is worth $960 Million?

Dell agreed to buy data storage company Compellent Technologies for about $960 million in cash, to expand beyond PCs and catch up with rivals Hewlett-Packard and IBM in technologies like cloud computing according to an article on CNBC.com

Shares of Dell were lower Monday after it announced that it would offer $27.75 a share for Compellent, a price that is about a 3 percent discount to Compellent's closing price on Friday on the New York Stock Exchange.

Monday's deal was widely expected after Dell and Compellent announced last week that they were holding "advanced discussions." At that time, Dell said it would bid $27.50 a share.

In an attempt to position themselves for an economic recovery and become "one stop shops" for corporate clients' technology needs, Dell, HP, and International Business Machines have chased deals in the past year. Three months ago Dell lost out to HP in a bidding war for another storage firm, 3Par.

Dell sees the Compellent deal, expected to close in early 2011, adding to its adjusted earnings in fiscal year 2012, it said on Monday.

Data storage plays a crucial role in cloud computing, the accessing of remote computing power and data over the Internet. Dell entered this market in 2008 with its purchase of EqualLogic.

Compellent specializes in storage and recovery of data for small and medium-sized businesses, compared to the high end business targeted by 3Par. Dell said it plans to keep Compellent's existing operations in Eden Prairie, Minnesota.

While some analysts have said Dell did well to settle for the more affordable option, others have said Compellent, unlike 3Par, is not capable of addressing the needs of customers with large data centers.

Some analysts and bankers say NetApp could also be a target, but at a market capitalization of nearly $20 billion, they say it could be too big and the major technology companies have already bought storage technologies.


Joe Carretta



Wednesday, December 8, 2010

Ciao For Now!

It is a sad day here at The TNS Group because it is my last day as the Marketing & Sales intern. I really enjoyed my experience here as part as the TNS team. I was able to learn a lot, meet a lot of great people, and had some fun in the process. I know that my experience here will be beneficial to me in the post-graduate world. Thank you to everyone at TNS for this great opportunity.

Unfortunately, this also means the end of my tenure as a tech blogger. To all my faithful fans and followers, I will miss providing you with the latest scoop on all things IT-related. Hopefully, my colleague Joe Carretta will be able to sustain the professional level of blogging that I have set (although he will never think of better titles than me).

It's been real.
Laura Matthews

Tuesday, December 7, 2010

Smartphones On The Scene

The IT world is always buzzing with rumors of new features and gadgets, especially around the holidays. The TNS Group blog is here to set the record straight on the latest tech toys that will be in stores for the most wonderful time of the year.

- Samsung Nexus S Smartphone for Android 2.3: Google has announced the release of its latest operating system for its Android phone, featuring 16GB of internal memory, a front and rear facing camera, improved copy & paste functions, and a 4 inch contour display. This Smartphone will be available in stores on December 16, right in time for holiday shopping.

- BlackBerry Bold 9780 for T Mobile: This latest installment for BlackBerry features double the memory of its predecessor, 5 megapixel camera (improved from 3.2 megapixel), and is preloaded with the BlackBerry 6.0 Operating System. The Bold 9780 is in stores now.

- Samsung Focus for Windows Phone 7: This device has been dubbed the "first great device" for the Windows platform, features an easy-to-use layout, great display screen, and compatibility with Microsoft Word, Excel, and Powerpoint -- excellent news for businesses that utilize these programs. The best part? The rumors are true.. AT&T is offering a Buy One, Get One Free campaign for the holiday season.

- Now we get to the "core" of the rumors with Apple: There has been a lot of talk lately about the possible release of the iPad 2. While this is normally enough to get Apple fans' heads spinning, there is a catch. Rumor has it that Steve Jobs & Co are pushing for a February 2011 release date. Of course, this will really upset customers who bought iPads for the holidays. It seems that Apple wants to move the current iPads out of stores this holiday season to make room for the new ones to follow. Our advice? Although you may be dying for an iPad from Santa, try to hold out to see if there's any truth to the iPad 2. You don't want to be "outdated" in February.

There you have it, these are the holiday gadgets to look out for this season. Happy shopping from TNS!