A company’s reputation falls completely on the customer service it provides. By impressing a customer, they will become loyal to your business, and there’s nothing better than a loyal customer. Small businesses are familiar with the power of word of mouth (concerning your company’s services and capabilities). This power can contribute or take away from a company’s profit. At The TNS Group, we value our client’s opinions and urge constructive criticism. These components, we believe, will strengthen our company. Last month we sent out a brief survey to clients, in hopes of high-quality responses that would allow a follow up, then reference letter to be issued. After the survey was taken by clients, responses were received and references were requested. Fortunately we had positive feedback and many happy clients!
Inc.com recently wrote an article addressing the improvement of customer service. In the article it stated, “"The experience that individuals have with a company and then what they hear from friends and family influence their perception of and likelihood to do business with a company," says Megan Burns, a senior analyst at Forrester Research, a Massachusetts-based research firm that specializes in customer service. It's "absolutely an essential moment of truth for companies."
To quote ARCIM Advisors, “The team of TNS individuals that have serviced our account have been beyond excellent – they are respectful of our data, our time, and our business. They have been instrumental in recommending (and not over recommending) products and services, and allowed our business to function smoothly”.
Keep up the good work TNS Team!
Tara McKenna
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